SHIPPING POLICY

Small items up to about 8 or 9 kilos in weight can be posted to anywhere in the United Kingdom. Customers will be charged the exact cost of the postage.  But anything awkwardly shaped, or heavier than 10 kilos, would have to be collected from my workshop in the ARTSPACE complex in Wood Green, North London (N22 6UJ).

  I WILL DELIVER, IN PERSON, FREE OF CHARGE, ANY ITEM PRICED AT £50 OR MORE, TO ADDRESSES IN NORTH LONDON. ITEMS PRICED AT £100 OR MORE WILL BE DELIVERED FREE TO ANYWHERE IN LONDON.

RETURN & EXCHANGE POLICY

I will consider all reasonable requests to return objects, particularly if defects are discovered – and I do have proper product liability insurance.. But it is very unlikely that I will regard a simple "change of mind" as being reasonable. Customers will  understand that items can take many hours, or days, to make, and being a one-man band, as it were, it is just not possible to take back items made, sold (and bought) in good faith.

 

If you are unhappy with any purchase, ring Matthew on 07831 771 640

MATTHEW'S WORKSHOP:      UNIT 12, 3RD FLOOR

                                                   ARTSPACE II

                                                   4 COBURG ROAD

                                                    WOOD GREEN

                                                    LONDON

                                                    N22 6UJ

TELEPHONE:  07831 771 640

EMAIL: matthew@thechocolatecarpenter.co.uk

Visitors welcome by appointment

 
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